Timely Cloud Backups We use the BackupBuddy plugin to store the data securely through Dropbox on Cloud servers for at least 90 days.
Daily Security Monitoring We use premium security plugins, including Wordfence and iThemes, to prevent security breaches.
WordPress Core Updates Keep your WordPress themes and plugins up-to-date.
Content Updates We'll update the page's content as you need to keep the site optimized for users and search engines.
Restore and Recovery Assistance We will help to restore the website from your backups.
Website Speed Optimization We will install and configure the WP Rocket plugin - caching and optimization plugin that speeds up the site based on best practices.
Instant Support Requests Contact our team that’ll assist you in any maintenance tasks, such as styling tweaks, image replacement, plugin consultation, or a minor code tweak.
5Tasks perMonth
10Tasks per Month
Unlimited Tasks
Hacking Recovery Assistance We'll fix your website if it gets compromised.
Professional Support Get answers to all queries with guaranteed response time within one business day.
Top Priority Support Need an immediate resolution? All your emails will be marked as "High Priority" and are prioritized on the list.
Google Search Console Help We work closely on your Google Search Console account to assist you in monitoring, troubleshooting, and maintaining your website.
Get Started Sooner To ensure quality services, we work on a limited number of sites each week. Our Nature plan clients get priority support and a shorter turn-around time than the other two plans.
A WordPress Support Package ensures your website is regularly updated, secured against potential threats, and optimized for performance. It saves you time and effort by handling technical tasks, allowing you to focus on your business. It also provides peace of mind knowing professional help is available whenever you need it.
Services can vary by provider but typically include website backups, software updates (WordPress core, themes, and plugins), security scanning and malware removal, website performance optimization, uptime monitoring, emergency support, and sometimes content updates or customization work.
Billing for WordPress Support Packages usually occurs on a subscription basis, with payments made monthly or annually depending on the package selected. Pricing varies based on the level of service provided, with different tiers available to suit various needs and budgets.
Many providers offer customizable support packages to better fit your specific needs. This can involve adding services such as SEO optimization, additional site customizations, or increased support hours. Contact your provider to discuss customization options.
Consider factors such as the size of your site, the volume of traffic, the complexity of your site's functionality, and your own technical expertise. Assess what tasks you can manage yourself versus what you need help with, and select a package that covers your key needs without unnecessary extras.
The frequency of website backups can vary but typically ranges from daily to weekly, depending on your package and provider. Some packages offer real-time backups for critical sites. Ensure your chosen package aligns with the level of risk and frequency of updates to your site.
Yes, most WordPress Support Package providers offer regular reports detailing the maintenance work performed, including updates, backups, security scans, and any other included services. These reports keep you informed about your site's health and the value you're getting from your package.
Cancellation policies vary by provider, but many offer the flexibility to cancel your subscription at any time. Some may require notice a few days before the next billing cycle. Check the terms of service or contact the provider directly for specific cancellation policies.
To get started, review the packages offered by the provider and select the one that best fits your needs. Contact the provider to sign up or to discuss any questions or customization options. Once subscribed, you'll typically provide access to your WordPress site so the provider can begin performing the included services.
In the event of downtime or a security breach, your support package provider will take immediate action to diagnose the issue, restore your site from a backup if necessary, and implement security measures to prevent future incidents. Emergency support is a core component of most WordPress Support Packages.